Cancellation policy

Provider cancellations should be exceptional. If you cancel, the traveler will receive a full refund and your account may be penalized. Contact support if you have a force majeure case.

Provider onboarding checklist

Provider cancellations should be exceptional. If you cancel, the traveler will receive a full refund and your account may be penalized. Contact support if you have a force majeure case.
Insurance and liability
Use the contact form for reservation issues that require fast follow-up.
Respond quickly to messages and inquiries (ideally within 24h)

Frequently Asked Questions

Provider cancellations should be exceptional. If you cancel, the traveler will receive a full refund and your account may be penalized. Contact support if you have a force majeure case.

Getting Started Guides

Resources and Help Manage bookings and clients Payment terms and commissions

← Help Center

Cancellation policy

Provider cancellations should be exceptional. If you cancel, the traveler will receive a full refund and your account may be penalized. Contact support if you have a force majeure case.

Provider onboarding checklist

Provider cancellations should be exceptional. If you cancel, the traveler will receive a full refund and your account may be penalized. Contact support if you have a force majeure case.
Insurance and liability
Use the contact form for reservation issues that require fast follow-up.
Respond quickly to messages and inquiries (ideally within 24h)

Frequently Asked Questions

Provider cancellations should be exceptional. If you cancel, the traveler will receive a full refund and your account may be penalized. Contact support if you have a force majeure case.

Getting Started Guides

Resources and Help Manage bookings and clients Payment terms and commissions